Dear MasterScanner user,

Since July 2024 a software subscription is required for the latest MasterScanner software versions. 

For users without a valid software subscription, the latest free software version is: 3.41.14 .
Updating to this last free version is possible for systems that run Linux Mint 18 or Linux Mint 19, and can be downloaded via the following links:

Mint 18:
www.iac-instruments.com/mint18

Mint 19:
www.iac-instruments.com/mint19

For systems that still run under Linux Mint

Applicable to MasterScanner version Kubuntu 32bit - v3.2.10 or LINUX MINT 64bit - v3.4.x or higher.

The Z axis (vertical) has two major speed settings which can be found under the 'Maintenance' button --> 'Machine Speeds' option. The 'Rate Z Axis Slow' is typically set to 60. The 'Rate Z Axis Quick' is typically set to 255.
The 'slow' speed is used for precision positioning, whereas the 'quick' speed is used to quickly move to the desired position.

The 'Rate Z Axis Slow gravity

IAC can provide a solution with your measurement problems, but we do need certain information to process your support request.

Just reporting an error message doesn't suffice enough information, we like to encourage you to trace your problem described in detail, so we can trace the problem more accurately.

We have a support center where we made a "Special Support Form" to pin point your problem more accurately.

This is too help you quickly, but also improves our software much better if these

IAC can provide a solution with your measurement problems, but we do need certain information to process your support request.

Just reporting an error message doesn't suffice enough information, we like to encourage you to trace your problem described in detail, so we can trace the problem more accurately.

We have a support center where we made a "Special Support Form" to pin point your problem more accurately.

This is too help you quickly, but also improves our software much better if these