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Latest Updates
Download and install the latest Software version
Posted by Christiaan van Klinken on 15 September 2021 10:19 AM

Dear User,

To keep your MasterScanner up-to-date, we suggest to install the IAC's Linux Mint additions and the latest software version.


Steps
1] Determine which Linux Mint version your MasterScanner is running on. See the wallpaper on the desktop or via the Tools menu.

2] Download + install IAC's Linux Mint updates (Mint 18 + 19 only).

3] Create a backup of the MasterScanner's settings via the Tools menu option.

4] Download + install the latest MasterScanner software.

5] Request a new Activation Key,


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B22 Error - Z-Slow Gravity Compensation option
Posted by ing. Sander Galestien on 27 March 2017 04:31 PM

Applicable to MasterScanner version Kubuntu 32bit - v3.2.10 or LINUX MINT 64bit - v3.4.x or higher.

The Z axis (vertical) has two major speed settings which can be found under the 'Maintenance' button --> 'Machine Speeds' option. The 'Rate Z Axis Slow' is typically set to 60. The 'Rate Z Axis Quick' is typically set to 255.
The 'slow' speed is used for precision positioning, whereas the 'quick' speed is used to quickly move to the desired position.

The 'Rate Z Axis Slow gravity


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Providing information for a Support Request
Posted by ing. Sander Galestien on 22 October 2013 04:29 PM

IAC can provide a solution with your measurement problems, but we do need certain information to process your support request.

Just reporting an error message doesn't suffice enough information, we like to encourage you to trace your problem described in detail, so we can trace the problem more accurately.

We have a support center where we made a "Special Support Form" to pin point your problem more accurately.

This is too help you quickly, but also improves our software much better if these


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Sending information for a Support Request Ticket
Posted by ing. Sander Galestien on 20 October 2010 11:58 AM

IAC can provide a solution with your measurement problems, but we do need certain information to process your support request.

Just reporting an error message doesn't suffice enough information, we like to encourage you to trace your problem described in detail, so we can trace the problem more accurately.

We have a support center where we made a "Special Support Form" to pin point your problem more accurately.

This is too help you quickly, but also improves our software much better if these


Read more